Voluntary Product
Correction Programme

Voluntary Product
Correction Programme

PIEPS announces a Voluntary Product
Correction programme to enhance the product safety
of its DSP avalanche transceivers.

PIEPS has conducted extensive evaluations of the safety and performance of the affected products, including internal and third-party testing. The results support a conclusion that the products comply with international standards, are properly designed and perform as intended.

However, PIEPS has recently developed a harness carrying system to be used with the DSP PRO, DSP PRO ICE and DSP SPORT that enhances the effectiveness of the products by ensuring that the transceivers can only be used when set and locked in the “send” position.

Voluntary product correction programme of the DSP avalanche transceivers

PIEPS announces a voluntary product correction programme to further secure the lock and switch mechanism of its DSP avalanche transceivers. The correction consists of a new hardcase carrying system to ensure that the DSP PRO, DSP PRO ICE and DSP SPORT avalanche transceivers are set to “send” mode before use, and remain locked in “send” mode during use. This new hardcase carrying system replaces the neoprene carrying system that was supplied with the DSP avalanche transceivers, which should now be discarded. The DSP products affected were manufactured between 2013 and 2020.

PIEPS has received enquiries relating to the DSP PRO, DSP PRO ICE and DSP SPORT avalanche transceivers. These models all use an identical mechanical lock-and-switch mechanism to set the product to “send” mode. We believe these enquiries were prompted by two avalanche accidents: one in 2017 and one in spring 2020. Following these accidents, there were allegations that the security lock/switch mechanism of the DSP PRO / SPORT had malfunctioned during the avalanches. However, tests have shown that the lock/switch mechanism on the DSP PRO, DSP PRO ICE and DSP SPORT meets all applicable safety standards.

We apologise for the inconvenience and thank you for your patience.

Markus EckManaging Director PIEPS and UIAGM certified Mountain Guide

PIEPS is committed to product safety and to its users, and upholds exacting product excellence across all its backcountry products.

PIEPS is committed to product safety and to its users, and upholds exacting product excellence across all its backcountry products.
Consumer confidence in our products is paramount, which is why the PIEPS R&D Team has now developed a new hardcase carrying system for all DSP transceivers, to replace the neoprene carrying system supplied with the DSP transceivers. Through its  construction, the new hardcase carrying system provides additional security to ensure the transceivers are locked in the “send” position when in use, and remain securely in the “send” position during use. We consider the hardcase carrying system to be a “game changer” that helps ensure the safety and performance of the DSP transceivers for all users.
Consumers should stop using the DSP transceivers immediately and contact Pieps for the new hardcase carrying system. DSP transceivers should only be used with the new hardcase carrying system.
This Voluntary Product Correction Programme only affects the Pieps DSP PRO, DSP PRO ICE and DSP SPORT avalanche transceivers. Please find instructions on how to identify your product here. 

The Voluntary Product Correction Programme does not affect any other avalanche transceiver or product from the PIEPS product line.
PIEPS urges users of all PIEPS avalanche safety equipment to follow product instructions closely, including conducting a thorough safety and performance check before each use.

If you have further questions, please contact us directly or use our FAQ section.

Exchange Service

We’ve worked on a solution to make our products safer than the standards require.

To begin the exchange service process please fill out the form below and we will respond via email with further instructions.

Providing your contact details and shipping information will speed up the process and allow us to keep you informed with status updates during the exchange process.

Delivery of the new harness systems might take longer than expected due to raw material shortages and transportation delays caused by the COVID-19 pandemic. Please be assured we will do our best to deal with every enquiry in a timely manner.

For Europe, APAC, Latin Americas effective 3rd of March – for North America we will follow up ASAP and in alignment with the US authorities and ASAP.

Due to the increased volume of requests, processing time takes 10-15 working days.

Exchange Process Europe

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      Product Info

      The Voluntary Product Correction Programme affects the PIEPS DSP PRO, DSP PRO ICE and DSP SPORT avalanche transceivers.

      The Voluntary Product Correction Programme affects the DSP PRO, DSP PRO ICE and DSP SPORT from PIEPS.

      We ask that all neoprene carrying systems for the following products be replaced with the new hardcase carrying system.

      The name of the transceiver is printed on the front cover of your product. The colour of the transceiver also helps in identifying your product.

      PIEPS DSP SPORT

      green front cover / yellow rear cover / yellow slider
      This product was sold from 2013 until today and supplied with a neoprene carrying system with a green PIEPS wordmark logo.

      PIEPS DSP PRO

      grey front cover / grey rear cover / yellow slider
      This product was sold from 2014 – 2018 and supplied with a neoprene carrying system with a yellow PIEPS wordmark logo.

      PIEPS DSP PRO ICE

      transparent cover / transparent rear cover / yellow slider
      This product was sold from 2015 – 2018 and supplied with a neoprene carrying system with a yellow PIEPS wordmark logo.

      New hardcase carrying system

      FAQ

      The Voluntary Product Correction Programme does not affect any other transceiver carrying system or product from the PIEPS product line.

      If you have further questions, please contact us directly or use this FAQ section.

      Can I continue to use my DSP transceiver?

      Consumers should stop using the affected products immediately and contact Pieps for the new hardcase carrying system. The affected products should only be used with the new hardcase carrying system.

      Where can I find the serial number?

      Open the battery case and you’ll find the 12-digit serial number on a sticker on the battery case.

      I have a DSP transceiver - what do I need to do?

      If you are the owner of a DSP PRO, DSP PRO ICE and DSP SPORT product from PIEPS, we ask that you follow the guidelines for our Voluntary Product Correction Programme and take part in the programme here:

      LINK SERVICE

      If you have further questions, please contact us directly via our customer service:

      Europe: support@pieps.com
      USA/Canada: dsp@pieps.com
      New Zealand: service@southernapproach.co.nz
      Japan: ec@lostarrow.co.jp

      How do I know which of the DSP models mine is?

      The name of the beacon is printed on the front cover of your transceiver. The colour of the beacon also helps to identify your product.

      DSP SPORT: green front cover / yellow rear cover / yellow slider. Was supplied with a neoprene carrying system with a green PIEPS wordmark logo.

      DSP PRO: grey front cover / grey rear cover / yellow slider. Was supplied with a neoprene carrying system with a yellow PIEPS wordmark logo.

      DSP PRO ICE: transparent cover / transparent rear cover / yellow slider. Was supplied with a neoprene carrying system with a yellow PIEPS wordmark logo.

      Do I need to pay for this service?

      The Voluntary Product Correction Programme for the DSP PRO, DSP PRO ICE and DSP SPORT with the new hardcase carrying system is free of charge.

      How should I carry out maintenance and testing on my beacon?

      Test your avalanche safety equipment and beacon before each use. Check if anything is broken and the mechanics are working properly. Check your battery (not leaking, not missing), switch your beacon “on” to conduct an electronic and self-check.

      If you have any concerns regarding your product functionality, contact a service center or send it to PIEPS for a device service. Do not use your safety product if you have any concerns regarding it. To PIEPS SERVICE.

      Check that the self-check result shows “OK” every time you switch it on, ensure the transmit position is locked properly, carry our product in the recommended manner on your body and always carry out a transceiver group check before heading out.

      Should I have my PIEPS transceiver checked regularly?

      Every avalanche beacon needs to be checked regularly (device-check, hardware-check, battery-check) and before each use.

      Do not use an avalanche transceiver, if there are any indications of a fault.

      If you are unsure about the condition of your beacon, please send the product for a Device Service to PIEPS. To PIEPS SERVICE.

      PIEPS recommends a Device Service is carried out by the manufacturer after 3 years of use

      • First service after 3 years from the date of purchase
      • Second service after 5 years from the date of purchase
      • After that annually

      PIEPS recommends that all avalanche safety equipment users should check their safety products as part of their regular equipment check before each use.

      Contact

      Mail Contact

      Phone Contact

      Europe: +43 3182 52556-0
      Tollfree no. USA/Canada: 800-775-5552