{"id":4002,"date":"2024-11-21T15:48:10","date_gmt":"2024-11-21T14:48:10","guid":{"rendered":"https:\/\/www.pieps.com\/?page_id=4002"},"modified":"2024-11-26T10:00:45","modified_gmt":"2024-11-26T09:00:45","slug":"2024-pieps-pro-ips-recall","status":"publish","type":"page","link":"https:\/\/www.pieps.com\/en\/2024-pieps-pro-ips-recall\/","title":{"rendered":"Voluntary recall: PIEPS PRO IPS\u00a0"},"content":{"rendered":"
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Voluntary recall: PIEPS PRO IPS<\/strong>  <\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n

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PIEPS GmbH announces a voluntary recall for the PIEPS PRO IPS Avalanche Transceiver <\/h2> <\/div>\n\n
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For North America (USA, Canada, etc.) visit\u00a0here<\/a><\/h4>\n

For Japan visit here<\/a><\/h4>\n

For Switzerland select “Swiss” from the language menu<\/strong><\/h4>\n

For Europe and the rest of the world read the following below<\/h4>\n

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Innsbruck\/Lebring (November 21, 2024) <\/span><\/p>\n

The PIEPS brand has stood for innovation in snow safety since 1967. The safety of our partners, community and customers is a top priority at PIEPS. We are voluntarily recalling the PIEPS PRO IPS avalanche transceiver due to a potential loss of contact in the battery compartment. PIEPS is offering to rework the affected device and return it to customers within seven business days of receiving it.<\/span>\u00a0<\/span><\/p>\n

In November 2024, we became aware of one reported case\u00a0in North America where the PIEPS PRO IPS avalanche transceiver did not turn on. Our investigations concluded that this is due to a potential loss of contact in the battery compartment if used with AAA (LR03) batteries produced at the lower end of allowable dimensions. \u202fIn such a case, the device may not turn on, or if it does, it may inadvertently turn off if it is impacted or jarred.<\/span>\u00a0<\/span><\/p>\n

Consumers who own the PIEPS PRO IPS should immediately stop using it and follow the recall procedures. To date, the company has received only a single report from a consumer, with no injuries or fatalities associated with this issue. PIEPS is committed to addressing this matter swiftly and proactively.<\/span>\u00a0<\/span><\/p>\n

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Affected devices:<\/span><\/b>\u00a0<\/span><\/p>\n

All PIEPS PRO IPS transceivers manufactured and sold between October 1st, 2023, and November 22nd, 2024, and having serial numbers with the first four digits between the range of 2326 \u2013 2445 are addressed with this recall. The serial number can be found on the label on the inside of the battery compartment door (see photo)<\/a>.<\/span>\u00a0<\/span><\/p>\n

This transceiver was sold as a standalone unit and as part of avalanche safety sets. The Product Names, Style Numbers, and SKUs are below:<\/span>\u00a0<\/span><\/p>\n\n\n\n\n\n\n\n
Product Name<\/strong><\/td>\nStyle No.<\/strong><\/td>\nSKU<\/strong><\/td>\nSerial No. Begins with:<\/strong><\/td>\n<\/tr>\n
PIEPS PRO IPS<\/td>\nPP112903<\/td>\nPP1129030000ALL1<\/td>\n2326-2445<\/td>\n<\/tr>\n
<\/td>\nPP112904<\/td>\nPP1129040000ALL1<\/td>\n2326-2445<\/td>\n<\/tr>\n
PIEPS SET PRO IPS<\/td>\nPP112893<\/td>\nPP1128930000ALL1<\/td>\n2326-2445<\/td>\n<\/tr>\n
<\/td>\nPP112894<\/td>\nPP1128940000ALL1<\/td>\n2326-2445<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Owners of PIEPS PRO IPS avalanche transceivers should immediately stop using them and follow the recall procedures!<\/span><\/b>\u00a0<\/span><\/h3>\n

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Send your device back to PIEPS GmbH for rework:<\/span><\/b>\u00a0<\/span><\/p>\n