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Voluntary Product
Recall

Exchange ServiceProduct InfoFAQContact

Voluntary Product
Recall

PIEPS announces a Voluntary Product
Recall to enhance the product safety
of its DSP avalanche transceivers.

PIEPS has conducted extensive evaluations of the safety and performance of the affected products, including internal and third-party testing. The results conclude that the products comply with international standards, are properly designed, and perform as intended.

Nevertheless, PIEPS has recently developed a hardcase carrying system to be used with the DSP PRO, DSP PRO ICE and DSP SPORT that the transceivers can only be used when set and locked in the “send” position.

Voluntary Product Recall of DSP avalanche transceivers

PIEPS announces a voluntary product recall to better secure the lock and switch mechanism of its DSP avalanche transceivers. The correction consists of a new hardcase carrying system to ensure that the DSP PRO, DSP PRO ICE and DSP SPORT avalanche transceivers are set to “send” mode before use, and remain locked in “send” mode during use. This new hardcase carrying system replaces the neoprene carrying system that was supplied with the DSP avalanche transceivers, which should now be discarded. The DSP products affected were manufactured between 2013 and 2020.

Pieps has received inquiries relating to the DSP PRO, DSP PRO ICE and DSP SPORT avalanche transceivers. These models all use an identical mechanical lock-and-switch mechanism to set the product to “send” mode. We believe these inquiries were prompted by two avalanche accidents: one in 2017 and one in spring 2020. Following these accidents, there were allegations that the security lock/switch mechanism of the DSP PRO/SPORT had malfunctioned during the avalanches. However, tests have shown that the lock/switch mechanism on the DSP PRO, DSP PRO ICE and DSP SPORT meets all relevant safety standards.

”We apologize for the inconvenience and thank you for your patience.

Markus EckManaging Director PIEPS and UIAGM certified Mountain Guide

PIEPS is committed to product safety and to its users, and upholds exacting product excellence across all its backcountry products.

PIEPS is committed to product safety and to its users, and upholds exacting product excellence across all its backcountry products.
Consumer confidence in our products is paramount, which is why the PIEPS R&D Team has now developed a new hardcase carrying system for all DSP transceivers, to replace the neoprene carrying system supplied with the DSP transceivers. The design of the new hardcase carrying system provides extra safety to ensure the transceivers are locked in the “send” position when in use, and remain securely in the “send” position during use. We consider the hardcase carrying system to be a “game changer” that helps ensure the safety and performance of the DSP transceivers for all users.
Consumers should stop using the DSP transceivers immediately and contact PIEPS for the new hardcase carrying system.
Consumers should use the DSP transceivers exclusively with the new hardcase carrying system and contact PIEPS to receive the new hardcase carrying system.
This Voluntary Product Recall only affects the PIEPS DSP PRO, DSP PRO ICE and DSP SPORT avalanche transceivers. Please find instructions on how to identify your product here. 

The Voluntary Product Recall does not affect any other avalanche transceiver or product from the PIEPS product line.
PIEPS urges users of all PIEPS avalanche safety equipment to follow product instructions closely, including conducting a thorough safety and performance check before each use.

If you have further questions, please contact us directly or use our FAQ section.

Exchange Service

We’ve worked on a solution to make our products safer than the standards require.

Providing your contact details and shipping information will speed up the process and allow us to keep you informed with status updates during the exchange process.

Delivery of the new harness systems might take longer than expected due to raw material shortages and transportation delays caused by the COVID-19 pandemic. Please be assured we will do our best to deal with every inquiry in a timely manner.

Due to the increased volume of requests, processing time takes 10-15 working days.

Exchange process US

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Exchange process New Zealand, Japan

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Exchange process Europe

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      Product Info

      The Voluntary Product Recall affects the PIEPS DSP PRO, DSP PRO ICE and DSP SPORT avalanche beacons.

      The Voluntary Product Recall affects the DSP PRO, DSP PRO ICE and DSP SPORT from PIEPS.

      We ask that all neoprene carrying systems for the following products be replaced with the new hardcase carrying system.

      The name of the transceiver is printed on the front cover of your product. The color of the transceiver also helps in identifying your product.

      PIEPS DSP SPORT

      green front cover / yellow rear cover / yellow slider
      This product was delivered with a neoprene carrying system with a green PIEPS wordmark logo.

      Voluntary Product Correction Program PIEPS DSP Sport I Pieps.com

      PIEPS DSP PRO

      gray front cover / gray rear cover / yellow slider
      This product was delivered with a neoprene carrying system with a yellow PIEPS wordmark logo.

      Voluntary Product Correction Program PIEPS DSP PRO I Pieps.com

      PIEPS DSP PRO ICE

      transparent cover / transparent rear cover / yellow slider
      This product was delivered with a neoprene carrying system with a yellow PIEPS wordmark logo.

      Voluntary Product Correction Program PIEPS PRO ICE I Pieps.com

      New hardcase carrying system

      Manual

      FAQ

      The Voluntary Product Recall does not affect any other transceiver carrying system or product from the PIEPS product line.

      If you have further questions, please contact us directly or use the FAQ section.

      Can I continue to use my DSP beacon?

      Consumers should stop using the affected products immediately and contact Pieps for the new hardcase carrying system. The affected products should only be used with the new hardcase carrying system.

      Where can I find the serial number?

      Open the battery case and you’ll find the 12-digit serial number on a sticker on the battery case.

      I have a DSP beacon - what do I need to do?

      If you are the owner of a DSP PRO, DSP PRO ICE and DSP SPORT product from PIEPS, we ask that you follow the guidelines for our Voluntary Product Recall and take part in the program here:

      If you have further questions, please contact us directly via our customer service:

      Europe: support@pieps.com
      USA/Canada: dsp@pieps.com
      New Zealand: service@southernapproach.co.nz
      Japan: ec@lostarrow.co.jp

      How do I know which of the DSP models mine is?

      The name of the beacon is printed on the front cover of your transceiver. The color of the beacon also helps to identify your product. (LINK Product)

      DSP SPORT: green front cover / yellow rear cover / yellow slider. Was supplied with a neoprene carrying system with a green PIEPS wordmark logo.

      DSP PRO: gray front cover / gray rear cover / yellow slider. Was supplied with a neoprene carrying system with a yellow PIEPS wordmark logo.

      DSP PRO ICE: transparent cover / transparent rear cover / yellow slider. Was supplied with a neoprene carrying system with a yellow PIEPS wordmark logo.

      Do I need to pay for this service?

      The Voluntary Product Recall for the DSP PRO, DSP PRO ICE and DSP SPORT with the new hardcase carrying system is free of charge.

      How should I carry out maintenance and testing on my beacon?

      Test your avalanche safety equipment and beacon before each use. Check if anything is broken and the mechanics are working properly. Check your battery (not leaking, not missing), switch your beacon “on” to conduct an electronic and self-check.

      If you have any concerns regarding your product functionality, contact a service center or send it to PIEPS for a device service. Do not use your safety product if you have any concerns regarding it. To PIEPS SERVICE.

      Check that the self-check result shows “OK” every time you switch it on, ensure the transmit position is locked properly, carry our product in the recommended manner on your body and always carry out a transceiver group check before heading out.

      Should I have my PIEPS beacon checked regularly?

      Every avalanche beacon needs to be checked regularly (device-check, hardware-check, battery-check) and before each use.

      Do not use an avalanche beacon, if there are any indications of a fault.

      If you are unsure about the condition of your beacon, please send the product for a Device Service to PIEPS. To PIEPS SERVICE.

      PIEPS recommends a Device Service is carried out by the manufacturer after 3 years of use

      • First service after 3 years from the date of purchase
      • Second service after 5 years from the date of purchase
      • After that annually

      PIEPS recommends that all avalanche safety equipment users should check their safety products as part of their regular equipment check before each use.

      Contact

      Mail Contact

      Europe: support@pieps.com
      USA/Canada: dsp@pieps.com
      New Zealand: service@southernapproach.co.nz
      Japan: ec@lostarrow.co.jp

      Phone Contact

      Europe: +43 3182 52556-0
      Tollfree no. USA/Canada: 866-306-0865