SERVICE PORTAL LOGIN

THE ADVANTAGES FOR END-CONSUMERS AND SHOPS:

  • Device registration
  • Warranty extension (PIEPS DSP PRO / DSP SPORT)
  • Informationen about latest software updates
  • Device service

 

ADDITIONAL POSSIBILITIES FOR PIEPS SERVICE CENTER:

  • Perform software updates
  • Enable/Disable Auto-Revert Function
  • Perform Device-Checks
  • Fleet-management  
  • Management of Warranty & Claims

WARRANTY CONDITIONS

The device is guaranteed by the manufacturer against defects in material and workmanship for a period of 2 years from the date of purchase. ​

 

  • This warranty does not apply to damage caused by incorrect use, dropping or dismantling of the device by unauthorized persons. 
  • Any further warranty or liability for consequential damage is expressly excluded. 
  • Warranty claims should be adressed to the relevant sales outlet, and should include the receipt of purchase.

WARRANTY EXTENSION

With the PIEPS warranty extension you have the possibility to extend the standard warranty of your device free of charge.  The warranty can be extended within 3 months from the date of purchase.

 

PIEPS DSP PRO I DSP SPORT

Register online at the PIEPS Service Portal and get your warranty certificate for 5 years valid from the date of purchase.

 

PIEPS MICRO

Register online at the PIEPS Service Portal or install the PIEPS APP and get your warranty certificate for 3 years valid from the date of purchase. If you make a PIEPS device service, the warranty will be extended to 4 years

SOFTWARE UPDATE

 

On behalf of your security our development team constantly works on improving the firmware and therefore particular practical experience are taken into account.

 

Every new firmware is available for all previously produced PIEPS DSP PRO I DSP PRO ICE I DSP SPORT.

 

How can you display your firmware?

When you are switching on the beacon the latest firmware is indicated on the display.

 

In a PIEPS SERVICE CENTERN  you have the option to check your device and do the update.

PIEPS DEVICE SERVICE

A beacon is a safety product which is exposed to extreme conditions as freezing temperatures and humidity. Furthermore component parts are subjected to component aging.

 

Therefore PIEPS recommend maintenance and inspection actions. This service is only available for Austria and Germany.

RECALLS

 

JETFORCE RECALL

Black Diamond, Inc. recalls all Black Diamond, PIEPS and POC JetForce Avalanche Airbag Packs.

RECALL

 

 

VECTOR RECALL

Effectively immediately, PIEPS is recalling all PIEPS VECTOR avalanche transceivers.

RECALL